About this Candidate
DAVRON CV: Candidate 1915583
SALES & BUSINESS OPERATIONS MANAGER | ORDER MANAGEMENT, CRM & REVENUE OPERATIONS
Core Expertise
- End-to-end order management ensuring pricing accuracy, contract compliance, and timely execution.
- CRM implementation and administration improving data quality, opportunity visibility, and reporting accuracy.
- Process design and SOP development driving scalable, repeatable workflows and faster onboarding.
- Cross-functional partnership with Sales, Finance, Product, and Field teams to resolve complex scenarios.
- Team leadership and training of distributed support staff to maintain service levels and consistency.
Project Background
- Rebuilt ordering and sales-support workflows to reduce processing errors and improve internal SLAs.
- Led Microsoft Dynamics 365 CRM rollout, enhancing pipeline visibility and forecasting reliability.
- Managed renewals, opportunity workflows, and order processing to support disciplined revenue operations.
- Collaborated with accounting to improve cost tracking and reduce overdue balances by 18%.
- Maintained CRM records and procurement systems with 98% data accuracy to support financial audits.
Key Skills
- Dynamics 365 | Salesforce | Leap
- Order Management | Renewals | Contract Compliance
- Forecasting Support | Reporting & Dashboards | KPI Analysis
- SOP Development | Process Optimization | Operational Governance
- Advanced Excel | Data Hygiene | Data Validation
- Cross-functional Collaboration | Staff Training | Accounting Coordination
Education
- B.A., Anthropology — University of North Carolina at Charlotte
Awards & Recognition
- Excel certification
Why Interview this Candidate?
A results-driven sales operations leader with 6+ years improving order accuracy, forecasting, and customer experience. Delivered measurable outcomes including an 18% reduction in overdue balances and 98% CRM data accuracy while leading a Dynamics 365 rollout and rebuilding core order workflows. Brings strong cross-functional influence, SOP-driven process design, and experience training distributed teams to scale revenue operations.
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