About this Candidate
DAVRON CV: Candidate 1916255
OPERATIONS & CLIENT SERVICES COORDINATOR | CRM OPTIMIZATION & ONBOARDING
Core Expertise
- CRM management and data hygiene, including lead deduplication to improve pipeline accuracy.
- Process optimization for client onboarding, reducing time-to-live and improving satisfaction.
- Cross-functional coordination between sales, marketing, and implementation teams to drive delivery.
- Marketing coordination and collateral development, improving event readiness and regional visibility.
- Administrative operations including calendar management, purchase orders, and payroll support.
Project Background
- Mapped and redesigned client intake workflows, cutting onboarding duration by 43% and improving satisfaction.
- Executed CRM cleanup to remove duplicate records, recovering approximately 30% of annual lead spend.
- Coordinated MQL distribution by territory to maintain Salesforce accuracy and pipeline visibility.
- Developed multi-touchpoint communication strategies and managed kickoff calls to align stakeholders.
- Streamlined marketing kit production, reducing preparation time by 75% and increasing event capacity.
Key Skills
- Salesforce | HubSpot | Microsoft Dynamics 365 | Salesloft
- Microsoft Office (Excel, Outlook, Word, PowerPoint) | Google Sheets | SharePoint
- Jira | Slack | Microsoft Teams | Zoom
- CRM data hygiene | Lead deduplication | Pipeline management
- Client onboarding | Kickoff coordination | Stakeholder communications
- Marketing coordination | Canva | Social media support
Education
- B.A., Communication; Minor in Marketing — Florida Gulf Coast University
Why Interview this Candidate?
A detail-oriented operations and client services professional with 10+ years of cross-functional experience in CRM optimization, marketing coordination, and administrative operations. Proven results include a 43% reduction in client onboarding time and recovery of roughly 30% of annual lead spend through CRM cleanup. Bilingual and adaptable, they quickly learn new systems and deliver measurable process improvements while supporting client-facing activities.
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