Operations Manager

  • by
Location
Candidate No.
1922957

About this Candidate

DAVRON CV: Candidate 1922957

HVAC OPERATIONS & SERVICE MANAGER | TECHNICAL LEADERSHIP | ESTIMATING & INVENTORY CONTROL

Core Expertise

  • Operational leadership of service teams, scheduling, and dispatch to meet performance targets.
  • Technical troubleshooting, installation, and maintenance of residential and light commercial HVAC systems.
  • Estimating, job costing, and selling maintenance agreements to drive recurring revenue.
  • Inventory and parts management to minimize downtime and prevent service delays.
  • Training, coaching, and performance development for technicians and customer service teams.
  • Regulatory compliance, safety oversight, and quality assurance across service operations.

Project Background

  • Built and led service teams across startups and established contractors to improve field efficiency.
  • Managed warranty work, parts provisioning, and diagnostic support to reduce return visits.
  • Delivered IAQ solutions and inverter-system service while generating leads for replacement sales.
  • Directed branch operations for a multimillion-dollar distributor, overseeing P&L and inventory.
  • Implemented promotional strategies that increased counter sales by 17% over two years.

Key Skills

  • ServiceTitan | Field service management, scheduling, and dispatch optimization.
  • Estimating | Job costing, proposals, and maintenance agreement pricing.
  • Inventory Control | Parts procurement, vendor ordering, and stock optimization.
  • Technical Diagnostics | Controls, compressors, refrigeration, and electrical troubleshooting.
  • IAQ & Energy Systems | Air quality products, inverter systems, and upsell strategies.
  • Team Leadership | Coaching, hiring, performance feedback, and field training programs.

Education

  • Diploma, HVAC&R — Lincoln Technical Institute
  • Liberal Arts / Drafting coursework — Brookdale Community College

Awards & Recognition

  • NC H3 Class 1 HVAC license
  • NC SP‑PH electrical license
  • EPA 608 Universal certification

Why Interview this Candidate?

A seasoned HVAC operations leader combining field service, distribution, and branch management experience. They bring hands-on technical expertise, ServiceTitan fluency, and a track record of boosting revenue while reducing service delays. Strong coach and inventory manager capable of improving technician productivity and customer satisfaction quickly.

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