HVAC Dispatcher

DAVRON CV: Candidate 1959487

OFFICE MANAGER & HVAC DISPATCHER | SERVICE OPERATIONS & CUSTOMER SUPPORT

Core Expertise

• Dispatching technicians and scheduling service appointments to maximize field productivity and response times.
• Managing accounts receivable, invoicing workflows, and maintenance agreement renewals to support cash flow.
• Processing permits and recording NOCs while maintaining documentation control and regulatory compliance.
• Handling warranty claims, parts ordering, and vendor coordination to reduce downtime and repeat visits.
• Delivering customer service and communication strategies that preserve satisfaction and resolve concerns promptly.

Project Background

• Supported residential and commercial HVAC service operations managing dispatch and administrative workflows.
• Implemented scheduling procedures and calendar management to align technicians with prioritized service leads.
• Coordinated permit filings and documented NOCs to ensure project initiation and municipal compliance.
• Administered accounts receivable, billing cycles, and renewals to improve collections and revenue continuity.
• Operated ServiceTitan and Microsoft Office to manage dispatching, email communications, and reporting.

Key Skills

• ServiceTitan | Microsoft Office (Excel, Outlook, PowerPoint)
• Scheduling & Dispatching | Calendar Management
• Accounts Receivable & Invoicing | Billing | Credit and Collections
• Warranty Claims Processing | Parts Procurement | Vendor Coordination
• Permit Processing | Documentation Control | Notarization
• Customer Relations | Clear Oral and Written Communication | Training & Coaching

Awards & Recognition

• Notary Public

Why Interview this Candidate?

A seasoned office manager and dispatcher with 5+ years supporting HVAC service operations and field teams. They are proficient with ServiceTitan and Microsoft Office and experienced in dispatch, permit processing, invoicing, and warranty management. Known for balancing technician productivity with customer satisfaction, they can contribute with minimal ramp-up.