About this Candidate
DAVRON CV: Candidate 3826418
MARITIME SATCOM & NETWORKS | VSAT, iDirect, NOC & SERVICE DELIVERY LEADER
Core Expertise
- Maritime satellite communications and VSAT system design, deployment, and lifecycle support.
- Network operations center leadership with incident response, SLA/KPI management, and 24/7 continuity.
- Cross-functional program and project management linking sales, staging, field teams, and subcontractors.
- Customer-facing account management and technical liaison for cruise, oil & gas, and superyacht clients.
- Technical expertise in iDirect, Cisco routing, VoIP/PBX, RF systems, and performance troubleshooting.
Project Background
- Led migration of 40+ vessels across multiple cruise fleets, coordinating technicians, vendors, and schedules.
- Managed global teams of 16 across Americas, Europe, and Middle East to improve operational coordination.
- Built a specialized NOC and service model achieving 82% first-call resolution and expanding market share.
- Designed inventory and staging programs for oil & gas and megayacht business units to improve readiness.
- Delivered cross-functional shipboard communications projects with zero lost-time accidents and on-time completion.
- Implemented monitoring dashboards and reporting to provide real-time performance visibility for customers.
Key Skills
- VSAT systems (C-band, Ku-band) | Stabilized antennas | iDirect | iMonitor | iBuilder
- NOC operations | Incident response | SLA/KPI design | 24/7 support | First-call resolution
- Cisco routing | WAN engineering | QoS | TDM integration | Network troubleshooting
- VoIP & PBX systems | Mitel | VoIP migrations and integrations
- Project management | Cross-functional leadership | Vendor and contract management | Salesforce work orders
- Remote monitoring | Dashboards | Performance reporting | Remote diagnostics
Education
- Associate Degree, Electronics and Computer Technology — DeVry University
Awards & Recognition
- CCNA coursework and networking fundamentals training
- Maritime VSAT systems and stabilized-antenna operational training
- Mitel PBX platform training and VoIP deployment experience
Why Interview this Candidate?
Brings 22 years of hands-on maritime satellite and network experience, combining technical troubleshooting with program leadership. Proven track record leading global teams, migrating 40+ vessels, building a NOC with 82% first-call resolution, and supporting service expansion and major commercial contracts. Well-suited to systems engineer roles requiring practical judgment, disciplined problem-solving, and reliable maritime connectivity delivery.
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