About this Candidate
DAVRON CV: Candidate 1905863
SERVICE OPERATIONS MANAGER | HVAC, PLUMBING & FIELD SERVICE LEAD
Core Expertise
- Managing service operations across residential and commercial HVAC, plumbing, and electrical divisions.
- Leading, coaching, and evaluating technicians through 30/60/90-day and annual performance reviews.
- Controlling multimillion-dollar budgets, pricing strategies, and profitability for service departments.
- Overseeing dispatch, scheduling, payroll processing, timecard management, and after-hours emergency response.
- Driving customer satisfaction and retention through escalation management and sales support.
Project Background
- Directed service departments generating $3M–$5M annually while maintaining budget and profitability targets.
- Built and enforced standard operating procedures to improve technician accountability and operational consistency.
- Optimized dispatch and routing to balance workloads, increase technician utilization, and reduce response times.
- Managed appointment centers and customer service teams to streamline inbound handling and scheduling.
- Supported marketing initiatives and sales follow-up to convert leads and improve repeat business.
Key Skills
- Service operations management | Dispatch & workforce scheduling | Emergency response planning
- Payroll administration | Timecard management | Budgeting & profitability oversight
- Technician development | Performance reviews | Training & coaching
- Service pricing & estimating | Sales support | Customer retention strategies
- Workforce management systems | CRM & scheduling platforms | Call center coordination
- Microsoft Office | Outlook | Excel | PowerPoint
Education
- Some college coursework — Tunxis Community College; Central Connecticut State University; Eastern Connecticut State University
Why Interview this Candidate?
Seasoned service operations manager with 14+ years leading field teams and multimillion-dollar departments. Proven track record improving dispatch efficiency, enforcing SOPs, and driving profitability while maintaining high customer satisfaction. Offers pragmatic leadership, technician development, and operational discipline to deliver measurable service performance improvements.
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