HVAC Dispatcher

DAVRON CV: Candidate 1959580

SERVICE DISPATCH MANAGER | FIELD SERVICE OPERATIONS | SERVICE TITAN SPECIALIST

Core Expertise

• Dispatch management for residential and commercial service fleets improving response times.
• Scheduling and route optimization to maximize technician productivity and reduce wait times.
• Billing, invoice processing, and payment collection to maintain accurate cash flow.
• Customer account management and complaint resolution to increase retention and satisfaction.
• ServiceTitan administration and team training to standardize dispatch processes.
• Identifying upsell and maintenance opportunities to support service revenue growth.

Project Background

• Managed daily dispatch operations for multi-technician service teams under high call volume.
• Coordinated technician assignments and rescheduling to improve first-time fix rates.
• Streamlined job tracking and closeout processes to ensure proper documentation and billing.
• Delivered ServiceTitan training to staff, increasing software proficiency and dispatch accuracy.
• Processed invoices and collected payments promptly to support positive cash flow.
• Implemented route planning practices to optimize driver dispatch and reduce travel time.

Key Skills

• ServiceTitan | Service Fusion | Nexstar familiarity
• Dispatch management | Technician support | Call center operations and routing
• Scheduling & route optimization | Job tracking | Closeout procedures
• Invoice processing | Payment collection | Billing reconciliation and reporting
• Customer account management | Complaint resolution | Upsell and maintenance identification
• Route planning tools | GPS dispatch coordination | Route optimization

Awards & Recognition

• Completed Nexstar dispatch operations training to improve response workflows.
• Provided ServiceTitan training to peers to standardize dispatch practices.

Why Interview this Candidate?

A seasoned dispatch manager with 7+ years optimizing field service operations and improving first-time fix rates. Proven expertise with ServiceTitan, scheduling, billing, and customer retention. Ready to reduce response times and streamline dispatch workflows for service organizations.