Dispatcher

DAVRON CV: Candidate 3822736

TRANSPORTATION & DISPATCH OPERATIONS LEADER | FLEET, CALL CENTER & CLAIMS

Core Expertise

• Supervising cross-functional teams in high-volume dispatch and call center operations.
• Coaching drivers and staff on safety, performance standards, and regulatory compliance.
• Managing fleet readiness, route/schedule planning, and daily operational continuity.
• Administering claims intake, investigation support, and settlement processing.
• Overseeing payroll processing, documentation review, and performance metric monitoring.

Project Background

• Led operational improvements that raised call center service level from 80% to 90%.
• Supervised transportation operations supporting a fleet of approximately 50 drivers.
• Directed daily dispatch workflow and coordinated multi-team communication under pressure.
• Implemented onboarding and recurring safety training to reduce compliance gaps and incidents.
• Managed payroll, staffing calendars, and route coverage to sustain service continuity.
• Audited claim intake records and processed settlements for property, vehicle, and workers' compensation cases.

Key Skills

• Dispatch Coordination | Route & Schedule Management
• Fleet Management | Yard Checks | Fuel Inventory Tracking
• Claims Intake & Settlement Processing | Investigation Support
• Call Center Operations | KPI Monitoring | Escalation Resolution
• Payroll Processing | Documentation Review
• TMS | SAP | GPS Systems | Microsoft Office (Excel, Outlook)

Why Interview this Candidate?

They bring 10+ years of progressive experience in dispatch, transportation, and customer service leadership. Proven ability to improve KPIs, manage a mid-size driver fleet, and lead claims and payroll processes. Clear communicator with strong attention to detail and a hands-on coaching approach that drives measurable operational improvements.