About this Candidate
DAVRON CV: Candidate 1919954
SERVICE COORDINATOR & DISPATCH LEAD | FIELD SERVICE SCHEDULING, TICKETING & LOGISTICS
Core Expertise
- Technician scheduling and dispatch management for high-volume field service operations.
- Work order and ticket lifecycle management using Salesforce and legacy service systems.
- Parts procurement, vendor coordination, and equipment logistics including crane scheduling.
- Job packet and documentation preparation with SharePoint-based records and internal memos.
- Trainer and mentor for dispatch staff, developing onboarding and performance coaching programs.
Project Background
- Coordinated daily technician rosters, arrival windows, and helper assignments to optimize field coverage.
- Opened, tracked, and closed service tickets while ensuring accurate CRM and work order records.
- Managed parts ordering, vendor logistics, and communicated lead times to technicians and customers.
- Prepared comprehensive job packets including scopes, diagrams, contracts, and billing codes for accounting.
- Authored incident reports and internal memos that improved documentation standards and process consistency.
Key Skills
- Salesforce | AS/400 | SharePoint
- Dispatch operations | Technician scheduling | Route coordination
- Work order & ticket management | CRM workflows
- Parts procurement | Vendor & logistics coordination
- Training & onboarding | SOP development
- Customer communication | Issue resolution | Billing coordination
Education
- B.S., Health Information and Technology — Baltimore City Community College (in progress)
- High School Diploma — Fairmount Hartford High School
Why Interview this Candidate?
They bring 20+ years optimizing dispatch and field operations for high-volume service teams. They have supported teams of 40+ technicians, modernized documentation practices, and managed end-to-end ticketing, parts logistics, and billing coordination. Proficient with Salesforce, AS/400, and SharePoint, they can rapidly onboard and improve operational workflows.
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