Customer Service Rep

DAVRON CV: Candidate 2062901

INSIDE SALES & CUSTOMER SERVICE SPECIALIST | ORDER MANAGEMENT & ERP SUPPORT

Core Expertise

• Order processing and purchase order management across high-volume sales environments.
• Customer retention, escalations handling, and technical support in call-center settings.
• CRM and ERP administration including order entry, quotes, and NAV-based workflows.
• Data entry, records management, and reporting using Excel, Word, and Outlook.
• Team supervision, training, and process documentation for customer-facing teams.

Project Background

• Supported sales operations for a manufacturing equipment supplier, processing orders and quotes.
• Managed retention and escalations for a national telecom provider within fast-paced call centers.
• Supervised front-desk and night-audit functions in hospitality to maintain accurate billing and scheduling.
• Led sales outreach and donor campaigns at a marketing agency, training new hires and tracking results.
• Executed property turnaround and administrative workflows for foreclosure and maintenance tasks.

Key Skills

• Microsoft Office | Outlook | Excel | Word
• ERP/CRM systems | NAV navigation
• Order entry | Purchase orders | Quote preparation
• Customer retention | Escalation resolution | Technical support
• Data entry | Records management | Scheduling
• Team supervision | Training | Process documentation

Why Interview this Candidate?

They bring approximately 13 years of customer service and inside sales experience supporting order management and ERP workflows. Proven capability handling purchase orders, quotes, escalations, and CRM-based order entry in fast-paced environments. Strong Microsoft Office skills and frontline management experience enable immediate contribution to operations and customer-care teams.