About this Candidate
DAVRON CV: Candidate 1923860
CUSTOMER SERVICE & WAREHOUSE OPERATIONS SPECIALIST | LOGISTICS, SAP & CRM
Core Expertise
- Customer service leadership across high-volume public-facing and back-office environments.
- Warehouse operations management including staffing, training, inventory control, and vendor liaison.
- Logistics coordination for domestic and international shipments, time-sensitive delivery management.
- Transactional systems proficiency: SAP order/inventory management, Salesforce CRM, SharePoint organization.
- Regulatory and safety compliance familiarity, including OSHA and hazmat handling protocols.
Project Background
- Managed front-counter and switchboard operations handling high-volume customer interactions and documentation.
- Oversaw shipping operations with carriers and third-party vendors to resolve shortages and billing issues.
- Executed inventory audits, reconciliations, and SAP-based corrections to maintain accurate stock records.
- Trained and mentored staff in order entry, returns processing, and warehouse procedures to improve retention.
- Processed inbound customer requests and tracked touchpoints to completion using Salesforce CRM.
Key Skills
- MS Office (Word | Excel | Outlook | PowerPoint) | SharePoint
- SAP (order management & inventory) | Salesforce CRM
- FedEx WorldShip | UPS Shipping System | USPS mailing systems | PB mailing equipment
- Inventory control | Order processing | Shipping compliance
- Employee recruitment, training, retention | Front-desk operations
Education
- B.S., Business Management — Edison State College
Awards & Recognition
- OSHA & HazMat training
- Proprietary PB mailing machine operation training
Why Interview this Candidate?
They combine extensive warehouse leadership with front-office customer service and logistics coordination. Proven ability to resolve inventory discrepancies in SAP, manage high-volume shipments with major carriers, and improve team performance through training. Comfortable handling administrative workflows, CRM tracking, and time-sensitive delivery challenges, delivering immediate operational support.
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