About this Candidate
DAVRON CV: Candidate 1919559
SERVICE OPERATIONS SPECIALIST | PARTS & WARRANTY MANAGEMENT | FIELD SERVICE SUPPORT
Core Expertise
- Coordinated service schedules for teams of technicians, ensuring efficient dispatch and coverage.
- Managed end-to-end parts lifecycle including ordering, returns, warranty claims, and RMAs.
- Maintained centralized service documentation to accelerate response times and improve resolution quality.
- Prepared service quotes, managed invoicing, and reconciled billing using QuickBooks and ERP systems.
- Negotiated with vendors to secure timely deliveries and optimal parts pricing for customers.
Project Background
- Scheduled and dispatched field technicians for preventive maintenance and emergency repairs across customer sites.
- Processed warranty and non-warranty parts orders, coordinated manufacturer returns, and tracked replacements.
- Managed service billing cycles, prepared estimates for future jobs, and closed invoices for timely payment.
- Provided technical support to distribution networks and field engineers using SAP, CRM, and service systems.
- Optimized parts shipping and drop-ship workflows to reduce turnaround time and boost customer satisfaction.
Key Skills
- QuickBooks | SAP | CRM | Salesforce | MAS90/200 | Baan
- Service coordination | Dispatch | Preventive maintenance scheduling
- Warranty processing | RMA management | Parts lifecycle
- Vendor negotiation | Supply chain coordination | Shipping & logistics
- Order entry & quoting | Billing reconciliation | Customer communications
Why Interview this Candidate?
Experienced service operations specialist with over a decade supporting industrial equipment and manufacturing service teams. Demonstrated ability to coordinate technicians, manage parts lifecycle and warranty/RMA processes, and streamline invoicing using QuickBooks and ERP tools, improving response times and reducing turnaround. Brings proven vendor negotiation skills and clear customer communication to enhance service quality and on-time delivery.
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