About this Candidate
DAVRON CV: Candidate 1932315
Customer Service & Operations Specialist | Scheduling, Dispatch, Invoicing & Collections
Core Expertise
- Customer service leadership supporting high-volume inbound/outbound communications and dispute resolution.
- Scheduling and dispatching field technicians to meet ETAs and maintain service SLAs.
- Accounts receivable, collections, invoicing, and PCI-compliant payment processing workflows.
- Vendor coordination and inventory support including quoting, lead-time tracking, and pickup coordination.
- CRM data management, order management, reporting, and accuracy in fast-paced operations.
Project Background
- Coordinated next-day appliance installations and managed COD accounts across multiple service regions.
- Maintained installation schedules at least two weeks in advance to optimize resource planning.
- Processed invoices and card payments while reconciling accounts and supporting AR workflows.
- Dispatched technicians, prioritized service calls, and communicated ETAs to customers and field teams.
- Managed quoting, vendor pricing inquiries, lead-time updates and coordinated with warehouse for order fulfillment.
Key Skills
- CRM systems | Microsoft Office | Data entry
- Scheduling & Dispatching | Service Coordination
- Invoicing & Payment Processing | Accounts Receivable
- Collections & Customer Retention | High-volume call handling
- Vendor Coordination | Inventory & Pickup Logistics
- Order Management | Quoting | Purchase order support
Education
- A.A., Accounting — Red Rocks Community College
- Diploma — Emily Griffith Opportunity School
Why Interview this Candidate?
A seasoned operations professional with 10+ years managing scheduling, billing, collections, and vendor logistics for distribution and service organizations. Demonstrated ability to coordinate next-day installations, maintain schedules weeks in advance, and drive timely order fulfillment. Brings strong cross-functional communication, CRM proficiency, and disciplined execution to customer service administration roles.
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