Commercial HVAC Dispatcher

DAVRON CV: Candidate 1959478

OFFICE MANAGER | OPERATIONS & DISPATCH FOR HVAC SERVICE ORGANIZATIONS

Core Expertise

• Dispatch and technician scheduling optimization for residential and commercial HVAC service operations.
• Customer communications and proposal preparation aligning pricing, scope, and timelines.
• Inventory control, materials procurement, and equipment sourcing to prevent stock shortages.
• Payroll support, basic bookkeeping using QuickBooks, and administrative oversight.
• Regulatory coordination for inspections and OSHA compliance during installations and repairs.

Project Background

• Coordinated daily dispatch and schedules to maximize technician productivity and reduce response times.
• Prepared tailored service proposals, coordinated installations, and managed contract finalization.
• Managed inbound customer communications, service inquiries, and escalation resolution with professionalism.
• Implemented inventory assessments and placed proactive orders for specialized tools and parts.
• Trained new staff on policies and procedures to improve performance and consistency.

Key Skills

• Service Fusion | Housecall Pro (field service management)
• QuickBooks | Bookkeeping | Payroll support
• Microsoft Office (Excel, Word, Outlook) | Scheduling coordination
• Dispatch & Technician Scheduling
• Proposal Preparation | Job Costing | Contract Administration
• Inventory Management & Procurement
• Customer Service Management | Client Liaison
• Regulatory Compliance | OSHA coordination

Why Interview this Candidate?

A results-oriented office manager with 3+ years supporting plumbing, heating, and HVAC service operations. They bring proven strengths in dispatching, scheduling optimization, proposal preparation, inventory control, and basic bookkeeping. Strong communicator who effectively connects field technicians, customers, vendors, and municipalities to ensure efficient, code-compliant service delivery.