IT Help Desk Agent

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Location
Candidate No.
1931669

About this Candidate

DAVRON CV: Candidate 1931669

APPLICATIONS ENGINEER | CAD & MANUFACTURING | IT SUPPORT AND CLIENT-FACING TECHNICAL SOLUTIONS

Core Expertise

  • CAD-driven product design and manufacturability analysis for prototype-to-production workflows.
  • Additive manufacturing and CNC machining experience for rapid prototyping and iteration.
  • Technical support and troubleshooting of software, access, and account issues for end users.
  • Documentation and training development to standardize issue resolution and knowledge transfer.
  • Client-facing technical presentations and business development support for staffing and recruitment.

Project Background

  • Led capstone-style product development from concept through CAD detailing and prototype fabrication.
  • Produced manufacturable CAD drawings and GD&T-compliant documentation for production handoff.
  • Operated 3D printers and supported CNC and lathe operations to validate design intent.
  • Managed 30–50 daily support tickets across calls, chats, and email resolving complex access issues.
  • Created client-specific multimedia presentations and marketing assets to win staffing contracts.

Key Skills

  • CAD: SolidWorks | AutoCAD | Inventor | Siemens NX | CATIA V5
  • Additive manufacturing | 3D printing | CNC machining | Lathe operations
  • GD&T | Engineering drawings | Manufacturability analysis
  • Adobe Creative Suite: Illustrator | Photoshop | InDesign | Premiere Pro
  • Microsoft Office Suite | Canva | Documentation and training development

Education

  • B.S., Product Design Engineering Technology — Eastern Michigan University

Awards & Recognition

  • Midnight Golf Program alumni
  • Mentor program alumni — former vice president
  • Completed engineering outreach programs (regional mentoring and conference tracks)

Why Interview this Candidate?

A technical generalist who bridges CAD-based product design, manufacturing processes, and IT troubleshooting. Demonstrated ability to resolve complex technical issues, document and teach best practices, and deliver client-focused presentations that supported business wins. Poised to transition into an Applications Engineer role and contribute immediately with hands-on CAD, fabrication, and customer-facing experience.

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