About this Candidate
DAVRON CV: Candidate 1915640
SERVICE OPERATIONS SPECIALIST | DISPATCH & SCHEDULING | TECHNICIAN COORDINATION & FLEET OVERSIGHT
Core Expertise
- Dispatching and scheduling for large field teams across multi-state regions.
- Client-facing service management delivering timely ETAs and status communications.
- Work order administration and accurate invoicing using NetSuite and Oracle.
- Fleet oversight including maintenance scheduling, mileage tracking, and asset readiness.
- Real-time technician monitoring and escalation to resolve scheduling conflicts quickly.
Project Background
- Coordinated daily dispatch for 100+ technicians across multiple regions to maximize coverage.
- Managed routes and driver supervision for emergency and preventative maintenance service operations.
- Maintained service records and invoicing processes that supported six-figure revenue and billing accuracy.
- Leveraged CRM platforms and proprietary portals for job tracking, performance reviews, and reporting.
- Audited work orders, identified service gaps, and implemented corrective actions to improve completion rates.
Key Skills
- Dispatch & scheduling management
- NetSuite | Oracle | proprietary service portals
- Zendesk | SAP | Odoo | multiple CRM systems
- Excel (reporting) | Data entry | Invoice reconciliation
- Route optimization | Fleet maintenance scheduling
- Customer service | Call handling | Technician support
Education
- B.A., English — SUNY Stony Brook University
Why Interview this Candidate?
A service operations specialist with 3–4 years coordinating multi-state dispatch, scheduling, and work-order administration. Demonstrated ability to improve technician utilization and maintain accurate invoicing supporting six-figure revenue. Strong communicator and problem-solver able to streamline operations, manage fleets, and provide real-time support for field teams.
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