HVAC Office Asst

DAVRON CV: Candidate 1917088

HVAC & Service Office Administrator | Scheduling, Invoicing & Customer Support

Core Expertise

• Coordinating technician schedules and dispatch for HVAC and automotive service appointments.
• Managing invoicing, accounts receivable, payment collection, reconciliation, and daily deposits.
• Providing front-counter customer support, complaint resolution, and warranty coordination with vendors.
• Overseeing inventory control, parts quoting, ordering, and warranty parts processing.
• Opening and closing office operations, administrative organization, and training front-line staff.

Project Background

• Resolved significant cash discrepancy by tracing misapplied check payments and correcting transaction reports.
• Streamlined front-counter quoting using multiple vendor catalogs to reduce parts sourcing time.
• Managed daily reporting and cash reconciliation during manager coverage, ensuring balanced registers.
• Coordinated service appointments, parts delivery, and warranty claims with third-party providers.
• Trained new counter staff in POS, inventory logging, and customer service procedures.

Key Skills

• HVAC quoting platforms | JXI | Neuco | First Company
• POS systems | Cash handling | Daily deposits | Refund processing
• Scheduling & dispatch coordination | Service appointment management
• Inventory management | Parts sourcing | Warranty parts processing
• Customer service & complaint resolution | Vendor and property manager communication
• Microsoft Office (Excel, Outlook) | Email and phone correspondence
• Training & cross-training front-line staff | Opening/closing procedures

Why Interview this Candidate?

They bring over ten years of office administration experience with focused HVAC and automotive service expertise. Proven ability to reconcile complex billing errors, manage dispatch and inventory, and train staff to cover managerial duties. Ready to expand responsibilities and contribute to commercial service operations.