About this Candidate
DAVRON CV: Candidate 1877346
OPERATIONS LEADER | SERVICE & INSTALLATION OPERATIONS | MULTI-UNIT MANAGEMENT
Core Expertise
- Operations leadership for service-focused businesses, optimizing field, warehouse, and call center functions.
- Scaling revenue and capacity through operational planning, forecasting, and fleet utilization improvements.
- Developing managers and promoting from within to reduce turnover and build bench strength.
- Installation and service quality control, including crew scheduling, job review, and post-installation inspections.
- Cross-functional coordination with training, recruiting, dispatch, and warehouse teams to improve throughput.
Project Background
- Oversaw operations for a mid-sized plumbing contractor with 74 employees and 28 service vehicles.
- Drove revenue growth from $4M to $8M over three years through process improvements and sales enablement.
- Planned and scheduled 15+ installation crews, ensuring accurate bids, on-time starts, and quality outcomes.
- Implemented leadership development blueprints for first-time managers across multi-unit retail and service operations.
- Reduced callbacks and improved customer satisfaction through job review processes and completion inspections.
Key Skills
- ServiceTitan | Microsoft Office | Excel
- Operations Management | Multi-site Leadership
- Budgeting & Forecasting
- Team Development, Training & Recruiting
- Installation Scheduling & Quality Control
- Customer Service Excellence & Upselling
- Warehouse, Fleet & Dispatch Management
Education
- B.S., Secondary Education (Biology) — West Virginia University
Awards & Recognition
- Designed and led a custom team-building event later adopted as a recurring company program
Why Interview this Candidate?
Seasoned operations leader with nearly 30 years of multi-unit and service-industry management experience, including nearly four years in mechanical/plumbing operations. Proven ability to scale revenue while building internal leadership pipelines and improving installation quality. Proficient with ServiceTitan and Microsoft Office, with a track record of translating operational changes into measurable results. Strong candidate for roles focused on rapid scaling, team development, and field service optimization.
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