Description
Step into a fast-paced, high-impact role supporting commercial bakery equipment customers across Marysville, WA. This Service Manager opportunity puts you at the center of warranty and service excellence, helping keep critical industrial ovens and systems running so customers can stay productive.
Qualifications and responsibilities for this Service Manager position include:
- At least 2 years of management experience, with a proven ability to lead in a high-pressure, urgent service environment.
- Manage all before-, during-, and after-hours technical service activities, including after-hours/weekend coverage through an on-call rotation.
- Answer technical service requests by phone and email, ensuring timely responses and complete follow-up for service and parts communications.
- Oversee warranty requests and work orders across multiple vendor portals, keeping notes and statuses accurate and current.
- Lead installation activities for LBC responsibilities, including pre-survey, installation, and start-up/inspection.
- Dispatch technicians throughout the U.S. and Canada while maintaining smooth service operations and customer communication.
- Manage and lead a team of 5–6 employees, including installer and servicer training programs at the facility and remotely.
- Monitor and manage activity within the ERP system (preferably NetSuite), including warranty claims, sales orders, and RMAs.
Salary: $100,000+ per year, depending on experience.
Benefits: Company pays 90% of employee health insurance, pays 50% of dependent health insurance, offers a 401(k) with 4% match, provides 3 weeks PTO, and 10 paid holidays. Relocation assistance may be considered on a case-by-case basis.
DAVRON is the leading Headhunter and Executive Search firm for Engineering, Architecture, Construction and Manufacturing professionals nationwide. Our recruiters have direct communication with hiring managers allowing us to get you in front of company decision makers. You also receive one-on-one interview preparation and insider coaching from staffing experts to help you every step of the way. We want to see you thrive in challenging work environments that bring you excitement and prosperity in your career!
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Seeking an exciting and prosperous career path? Look no further! Apply now to join our team and take the first step towards an amazing career journey!
SERVICE MANAGER|WARRANTY|TECHNICAL SERVICE|AFTER-HOURS SUPPORT|INSTALLATION TRAINING|DISPATCH|ERP SYSTEM|NETSUITE|MICROSOFT OFFICE|CFESA|FIELD SERVICE|LEADERSHIP