Assistant to the President

DAVRON CV: Candidate 3826637

ADMINISTRATIVE COORDINATOR | FRONT-OFFICE OPERATIONS, SCHEDULING & BILLING

Core Expertise

• High-volume front-office coordination for multi-provider practices, handling phones, texts, email, and in-person inquiries.
• Scheduling and calendar management including new patient intake, confirmations, follow-up, and provider schedule maintenance.
• Accounts receivable and patient billing: payment collection, statements, insurance payment posting, and account reconciliation.
• Presenting treatment plans, explaining benefits and financing options, and clarifying estimated patient responsibility.
• Coordinating marketing, referral relationships, community outreach, and production of branded print and digital materials.

Project Background

• Supported a three-provider, high-volume practice serving 75+ patients daily, optimizing front-office workflows.
• Implemented scheduling and intake processes to reduce missed appointments and improve conversion from inquiry to visit.
• Managed accounts receivable operations, improving collections and maintaining accurate billing communications.
• Tracked lead sources, conversion trends, and scheduling outcomes to inform marketing and outreach priorities.
• Provided cross-functional support across customer service, administrative, finance, marketing, and clinical operations.

Key Skills

• Microsoft Excel | Word | Outlook | Email and calendar management
• Scheduling and practice management software | Appointment coordination and calendar optimization
• Accounts receivable | Patient billing | Insurance verification and benefit communication
• High-volume customer communication | Phone, text, email, and in-person service
• Marketing support | Social media coordination | Branded print collateral production
• Data entry and reporting | Lead source tracking | Conversion and scheduling analytics

Why Interview this Candidate?

An experienced administrative coordinator with proven ability to manage high-volume front-office operations, billing, and scheduling while supporting cross-functional teams. Demonstrated success supporting a three-provider practice with 75+ daily clients and improving lead-to-appointment conversion and collections. Ready to transfer strong customer-communication, reporting, and coordination skills to a stable, growth-oriented office-support role outside the dental industry.