About this Candidate
DAVRON CV: Candidate 3822740
CUSTOMER SUCCESS & ACCOUNT MANAGEMENT | ENTERPRISE & MID‑MARKET | RETENTION, RENEWALS & GROWTH
Core Expertise
- Enterprise and Mid‑Market account management across onboarding, retention, renewals, and expansion.
- Risk mitigation and revenue protection, recovering at‑risk ARR through executive re‑engagement.
- Customer adoption and product rollout leadership, including AI and IoT pilot conversions.
- Executive business reviews and strategic account planning with C‑suite stakeholders.
- Cross‑functional collaboration with sales, solutions engineering, operations, and product teams.
- Data‑driven decision making using Salesforce, Tableau, Power BI, and support platforms.
Project Background
- Managed enterprise portfolios up to $4M, delivering onboarding, adoption, retention, and expansion.
- Led AI pilot programs, converting majority into enterprise rollouts and driving substantial adoption gains.
- Coordinated IoT hardware deployments with engineering, operations, logistics for on‑time, multi‑site go‑lives.
- Developed structured recovery plans that reclaimed at‑risk accounts and protected recurring revenue.
- Drove account expansion by identifying new use cases and aligning solutions to customer ROI.
Key Skills
- Account Management | Renewals & Growth | Customer Retention
- Executive Engagement | Strategic Account Planning | Business Reviews
- Salesforce | Zendesk | Jira | Asana | Confluence
- Tableau | Power BI | Data‑driven reporting
- Customer Onboarding | Implementation | Adoption Programs
- Cross‑functional Collaboration | Solutions Engineering | Operations
Education
- M.S., Human Resources Management — Golden Gate University
- B.A., Psychology, Economics & English Literature — Mount Carmel College
Why Interview this Candidate?
Proven customer success leader with 6+ years managing enterprise and mid‑market portfolios, delivering sustained retention and revenue growth. Demonstrated record of protecting at‑risk ARR and driving adoption through pilot-to-rollout strategies that converted to enterprise deployments. Strong cross‑functional execution and analytics experience enable immediate impact on customer outcomes and account expansion.
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