Entry Level IT

  • by
Location
Mankato, MN
Candidate No.
3807909

About this Candidate

DAVRON CV: Candidate 3807909

ENTRY-LEVEL IT SUPPORT & NETWORKS | HELP DESK | TROUBLESHOOTING & TECHNICAL DOCUMENTATION

Core Expertise

  • Customer-focused troubleshooting under pressure, logging clear ticket notes and coordinating issue handoffs.
  • Network fundamentals: TCP/IP, VLANs, DNS, DHCP, subnetting, routing, and connectivity diagnostics.
  • Hands-on experience with Microsoft 365, Windows 10/11, Azure Portal, and identity fundamentals.
  • Database design and SQL development: ERDs, stored procedures, Oracle and MySQL implementations.
  • Technical documentation and repeatable troubleshooting guides enabling smooth team handoffs.

Project Background

  • Built multilayer network labs featuring VLANs, router-on-a-stick, inter-VLAN routing, and trunking.
  • Configured routing protocols (RIPv2, OSPF) and validated connectivity using ping, traceroute, and routing tables.
  • Designed multi-site IT and database architecture prioritizing availability, replication, governance, and performance tradeoffs.
  • Developed a repair-business system with ERDs, use cases, UI prototypes, and Oracle SQL to enforce business rules.
  • Documented configurations and troubleshooting steps so others could reproduce setups and fixes without guessing.

Key Skills

  • Windows 10/11 | Microsoft 365 (Outlook, Teams, OneDrive)
  • Azure Portal | Entra ID fundamentals | Intune awareness
  • TCP/IP | DNS | DHCP | Subnetting | VLANs | Routing/Switching
  • Oracle SQL Developer | MySQL | SQL | Stored Procedures
  • PowerShell fundamentals | Command Line | Git/GitHub
  • Python | JavaScript | Java | C | HTML/CSS
  • Network troubleshooting | ping | traceroute | gateway and interface diagnostics
  • Technical documentation | ERDs | Systems analysis | Agile/Scrum concepts

Education

  • B.S., Computer Information Technology — Minnesota State University (minor: Mathematics; certificate: Software Development)

Awards & Recognition

  • Contributed to a national top-ranked retail pickup operation for speed, accuracy, and teamwork

Why Interview this Candidate?

An entry-level IT support professional with practical networking, SQL, and customer-facing troubleshooting experience. They have demonstrated the ability to resolve high-volume issues quickly (fulfilling 50+ orders per shift) while maintaining 98%+ accuracy. Produces clear configuration documentation and repeatable troubleshooting guides, and is eager to apply networking fundamentals while learning RF systems in a field role.

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