Operations Manager

  • by
Location
Candidate No.
1922992

About this Candidate

DAVRON CV: Candidate 1922992

OPERATIONS & SALES LEADER | HVAC SERVICE, FIELD OPERATIONS & P&L MANAGEMENT

Core Expertise

  • Operational leadership for residential HVAC service, sales, dispatch, and field teams.
  • Sales growth and pipeline management including B2B, in-home sales, and lead conversion.
  • Financial oversight: budgeting, payroll, P&L analysis, forecasting, and cost control.
  • Workforce management: hiring, onboarding, coaching, performance management for field staff.
  • Service operations optimization using dispatch systems and workflow tools (ServiceTitan experience).

Project Background

  • Managed daily operations for a mid-size HVAC service company ensuring consistent service delivery.
  • Oversaw dispatch, workflow, parts ordering, and technician scheduling to improve productivity.
  • Directed in-home sales efforts and trained teams on closing, negotiation, and lead conversion.
  • Implemented KPI-driven processes to track revenue, conversion rates, and operational efficiency.
  • Supported billing, accounting, and customer escalation processes to maintain service quality.

Key Skills

  • ServiceTitan | Microsoft Excel | Microsoft Teams | Microsoft Office
  • Sales: Closing | Lead Generation | B2B Sales | In-home Sales
  • Operations: Dispatch Management | Workflow Optimization | Inventory Control
  • People Management: Hiring | Onboarding | Coaching | Performance Management
  • Financial Skills: Budgeting | P&L Analysis | Forecasting
  • Compliance: EPA Certification | Contractor Licensing

Education

  • High School Diploma; some college coursework — Moorpark High School / Moorpark College

Awards & Recognition

  • EPA Certification (refrigerant handling)
  • California C-20 Contractors License

Why Interview this Candidate?

They bring 20+ years managing residential HVAC service and sales, including leadership of teams up to 25. They combine hands-on field knowledge, ServiceTitan dispatch expertise, and financial controls to drive revenue and operational efficiency. Well-suited for leadership roles needing immediate operational ownership and KPI-driven results.

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