CSR Manager

  • by
Location
Candidate No.
1922095

About this Candidate

DAVRON CV: Candidate 1922095

OPERATIONS LEADER | MULTI-MARKET EXPANSION, FACILITIES & MAINTENANCE OPERATIONS

Core Expertise

  • Multi-market operations leadership overseeing regional business segments and cross-functional field teams.
  • Market launch and expansion: built processes, vendor networks, and operational infrastructure for rapid growth.
  • Vendor network and enterprise client management, driving retention and operational performance.
  • Operational process development, KPI design, and monthly performance review leadership.
  • Field maintenance and facilities oversight across HVAC, electrical, plumbing, and capital projects.

Project Background

  • Launched 10+ new markets, scaling from a two-state footprint to a 19-state territory in two years.
  • Built and managed a 24/7 maintenance service model, hiring 20+ technicians and onboarding multi-market teams.
  • Oversaw scheduling, execution, QA, and invoicing for large-scale facilities projects to ensure on-time delivery.
  • Managed vendor network of 400+ providers, optimizing sourcing, onboarding, and vendor performance standards.
  • Collaborated with product and engineering teams to implement internal software and monthly KPI dashboards.

Key Skills

  • Salesforce | NetSuite | Custom service management and mobile apps
  • Operational KPIs | Performance reviews | Forecasting | P&L awareness
  • Vendor & contract management | Sourcing | Escalation resolution | Cost controls
  • Team leadership | Hiring | Training | Cross-functional coordination
  • Market launches | Process development | Scalability planning
  • Field maintenance operations | HVAC, electrical, plumbing oversight

Education

  • B.S., Kinesiology — Stephen F. Austin State University

Why Interview this Candidate?

They deliver rapid, measurable market scaling and operational rigor, having expanded operations across 19 states and launched 10+ markets while overseeing a mid-market regional business. They combine vendor management, field maintenance expertise, and KPI-driven process improvements to improve service delivery, retention, and cost controls. Ready to step into a senior operations role and drive measurable improvements across multi-market portfolios.

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