About this Candidate
DAVRON CV: Candidate 1920039
SERVICE COORDINATOR | NETSUITE ERP | EQUIPMENT CALIBRATION, SHIPPING & CUSTOMER SUPPORT
Core Expertise
- NetSuite ERP administration and customer account setup for service workflows and credit documentation.
- Service coordination for equipment calibration, scheduling, dispatch, and technician communication.
- Shipping, receiving, and logistics oversight for sensitive calibration and repair equipment.
- Customer service and order management via phone, email, and CRM tools.
- Quality system compliance with SOPs, process documentation, and vendor coordination.
Project Background
- Coordinated technicians performing equipment calibrations and organized on-site and in-lab service activities.
- Managed check-in/check-out workflows, interoffice transfers, and timely processing of in-lab items.
- Set up new customer accounts in NetSuite, handling tax forms, credit applications, and service records.
- Processed parts orders and invoices same-day to support rapid service turnaround and billing.
- Scheduled monthly customer recalls, generated reports, and conducted outreach to arrange service.
Key Skills
- NetSuite ERP | CRM
- Microsoft Excel | Word | Outlook
- Shipping & inventory management systems
- Service coordination | Scheduling & dispatch
- Work order creation | Purchase orders | Invoicing
- Customer communication | Phone & email support
- Quality systems | SOP compliance | Vendor coordination
Education
- Associate in Computer Programming — Northwest Mississippi Community College
Why Interview this Candidate?
They offer extensive hands-on NetSuite experience and a track record coordinating calibration workflows, shipping, and technician dispatch. Consistently processed parts orders and invoices same-day while maintaining quality-system compliance and clear customer communication. Well-suited for service coordinator roles requiring dependable ERP skills, accurate documentation, and strong customer-facing abilities.
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