About this Candidate
DAVRON CV: Candidate 1919517
SERVICE COORDINATOR | FIELD SERVICE DISPATCH | WORK ORDER & BILLING SPECIALIST
Core Expertise
- Technician scheduling and real-time dispatch across multi-state territories
- Work order lifecycle management: opening/closing tickets, posting labor and parts
- Service billing and invoicing using ERP and accounting platforms
- Parts procurement and inventory coordination to equip field technicians
- Customer communication and escalation management via multi-line phone systems
- Bilingual support in English and Spanish for client-facing interactions
Project Background
- Coordinated 35–60 technicians daily across high-volume service territories
- Processed billing and posted labor and parts to ensure accurate invoicing
- Managed routine and emergency service scheduling to minimize response times
- Collaborated with sales and parts departments to support seamless field operations
- Maintained ticketing and documentation accuracy using CRM and ERP systems
Key Skills
- Salesforce | MAS 90 ERP | CRM systems platform proficiency
- QuickBooks | QuickBooks Online accounting and invoicing
- Dispatching | Real-time schedule adjustments | 24/7 scheduling
- Client invoicing | Billing | Posting labor and parts
- Multi-line phone systems | Customer communication | Bilingual English/Spanish
Why Interview this Candidate?
An experienced service coordinator with 6+ years supporting multi-state field operations and high-volume dispatch. Demonstrated ability to schedule large technician crews, manage work order lifecycles, post labor and parts, and ensure accurate billing using CRM and ERP tools. Strong customer communication, bilingual capabilities, and cross-department collaboration enable immediate operational support.
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