About this Candidate
DAVRON CV: Candidate 1916061
SERVICE MANAGER | ELECTRICAL SERVICE OPERATIONS | PROJECT & TEAM LEADERSHIP
Core Expertise
- Coordinating complex service schedules and optimizing workflows for on-time delivery.
- Leading field crews and office staff across small to large-scale electrical projects.
- Developing policies, procedures, and training to improve departmental efficiency and quality.
- Managing project budgets and estimates from minor repairs to multi-million-dollar contracts.
- Driving business development initiatives and utility partnerships that expanded service offerings.
Project Background
- Managed electrical service and installation projects spanning $200 repairs to multi-million-dollar contracts.
- Oversaw field crews of 2–16 technicians and directly managed two office staff.
- Coordinated with 4–10 project managers to plan resources, schedules, and quality control.
- Implemented scheduling systems and process improvements to increase department productivity and responsiveness.
- Led utility partnership for surge protection program, delivering dramatic growth while maintaining service levels.
Key Skills
- ConEst | Electrical estimating and project cost control across service and construction portfolios
- Service scheduling software | Shift planning, coverage management, and dynamic workforce allocation
- Operational leadership | Team mentoring, performance coaching, and daily resource management
- Policies & procedures | Training development, documentation control, and continuous process improvement
- Business development | Client relations, contract negotiation, and new service offering implementation
- MS Office (Excel, Word) | Reporting, metrics dashboards, and administrative documentation
Education
- MBA, Management — Northwest Missouri State University
- B.B.A., Business Administration and Management — Arizona State University, W. P. Carey School of Business
Why Interview this Candidate?
A results-driven service manager with over six years leading electrical operations, estimating, and field teams. Proven ability to scale service offerings—led a utility-backed surge protection initiative that produced 900% growth in installations and service calls while maintaining service quality. Skilled in process improvement, policy development, and estimating software (ConEst); ready to improve operational efficiency and support business growth.
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