About this Candidate
DAVRON CV: Candidate 1919580
CUSTOMER SERVICE MANAGER | SERVICE COORDINATION, QUOTING & CRM OPERATIONS
Core Expertise
- End-to-end service coordination including request intake, case logging, and order processing.
- Preparing and validating repair quotations, work orders, parts, labor, and margin calculations.
- CRM and ERP operations for documentation accuracy, ticket management, and structured workflows.
- Cross-functional collaboration with warehouse, shipping, technicians, and logistics teams.
- Warranty claim handling and quality-system familiarity aligned with aerospace standards.
Project Background
- Managed customer experience across order processing, inquiries, complaints, returns, and escalations.
- Converted technician findings into detailed repair estimates, work orders, and service scopes.
- Tracked open quotes and drove approvals to ensure repairs proceeded with validated purchase orders.
- Coordinated equipment intake, transport logistics, and scheduling to support repair throughput.
- Maintained accurate repair histories, validated work authorization, and supported warranty resolutions.
Key Skills
- Salesforce | CRM case management | ERP distribution systems
- Quoting & estimate preparation | Parts and labor pricing | Margin validation
- Microsoft Excel | Outlook | Word | Google Workspace
- Customer communication | Order tracking | Escalation management
- Service logistics coordination | Warehouse and shipping interface
Awards & Recognition
- AS9100 quality-system training/qualification
Why Interview this Candidate?
A seasoned customer service manager with deep experience in service quoting, CRM case management, and repair logistics. Demonstrates meticulous documentation, PO approval discipline, and strong cross-functional coordination to keep repairs moving. Able to quickly integrate with ERP and CRM systems to improve service throughput and customer satisfaction.
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