Service Coordinator/Dispatcher

DAVRON CV: Candidate 1917221

SERVICE COORDINATOR | DISPATCH & WORK ORDER MANAGEMENT | TECHNICIAN SCHEDULING

Core Expertise

• Dispatch management coordinating technicians across multiple departments to ensure timely job completion
• End-to-end work order administration including entry, tracking, invoicing coordination, and closeouts
• Client communication and ETA management to maintain satisfaction and reduce follow-up escalations
• Operational auditing of dashboards and tracking systems to identify and resolve delayed tasks
• Cross-functional collaboration with inventory and billing to support parts fulfillment and accurate invoicing
• Process-driven scheduling and resource allocation in fast-paced, high-volume service environments

Project Background

• Coordinated service operations for security and technology field teams across residential and commercial accounts
• Scheduled troubleshooting, installations, programming, and battery audits while communicating ETAs to clients
• Managed high volumes of incoming requests via calls and emails, prioritizing and assigning work efficiently
• Maintained documentation and reporting using Microsoft Access, Excel, and Word to track performance
• Audited workflows and dashboards to follow up on incomplete jobs and ensure proper closeout

Key Skills

• Dispatching & Technician Scheduling
• Work Order Management | Service Lifecycle Coordination
• Microsoft Office (Access | Excel | Word) | Sedona
• Client Communication | ETA & Status Updates
• Inventory & Billing Coordination
• Process Improvement & Dashboard Auditing
• High-volume Multitasking | Problem Resolution

Education

• B.S., Computer Science — CUNY Queens College

Awards & Recognition

• Valid driver's license

Why Interview this Candidate?

A process-oriented service coordinator with 5+ years managing dispatch, scheduling, and work order lifecycles. Proven ability to audit tracking systems, coordinate cross-functional teams, and close high volumes of service requests accurately. Strong Microsoft Office and field-service system experience enables immediate contribution to operations teams.