About this Candidate
DAVRON CV: Candidate 1961373
CUSTOMER SERVICE & OPERATIONS LEADER | ORDER MANAGEMENT | ERP-DRIVEN SUPPLY CHAIN
Core Expertise
- Customer service and contact center leadership across medical, aerospace, and automotive manufacturing.
- ERP-driven order management, contract administration, acknowledgments, and fulfillment coordination.
- Lean Six Sigma–led continuous improvement delivering faster resolution and increased process adoption.
- Cross-functional alignment with planning, production, quality, purchasing, shipping, and sales teams.
- Contact center launch and service readiness optimization for new product introductions and global support.
Project Background
- Launched customer support centers for medical-device rollouts, establishing escalation protocols and operational controls.
- Led ERP and system enhancements integrating CRM, order entry, and ticketing to reduce errors and improve visibility.
- Directed order management programs handling multimillion-dollar accounts, maintaining high accuracy and compliance standards.
- Implemented Voice of Customer analytics and executive dashboards to improve NPS and executive decision-making.
- Scaled teams through hiring, training, and performance management to improve retention and service delivery.
Key Skills
- ERP Platforms: Epicor | SAP | Oracle | Microsoft Dynamics
- CRM & Contact Center: Salesforce | HubSpot | Zendesk | Genesys Cloud
- Analytics & Reporting: Tableau | Excel | Power Platform | Smartsheet
- Order Management | Contract Administration | Quote Management | On-Time Delivery
- Continuous Improvement | Lean Six Sigma Black Belt | Prosci Change Practitioner
- Team Leadership | Coaching | Performance Management | Workforce Development
Education
- MBA, Supply Chain Management & Marketing — University of Southern Indiana (in progress)
- B.S., Business Administration — Business Information Systems, DeVry University
Awards & Recognition
- Lean Six Sigma Black Belt
- Prosci Change Practitioner
- Technology Project Management
Why Interview this Candidate?
They deliver measurable customer and operational improvements—98% on-time delivery, 50% faster issue resolution, and higher process adoption. Combines deep ERP and contact-center experience with Lean Six Sigma and change management to optimize order-to-deliver operations. Well-suited to lead cross-functional teams, scale customer programs, and improve retention and service performance.
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