About this Candidate
DAVRON CV: Candidate 1906965
SALES & CUSTOMER SERVICE LEADER | COMMERCIAL & RESIDENTIAL SALES | TEAM DEVELOPMENT
Core Expertise
- Managing client relationships focused on retention, upselling, and post-sale service.
- Full sales cycle ownership from lead generation through post-sale support and renewals.
- Coaching and developing sales teams to exceed targets and improve selling skills.
- Escalation management and conflict resolution to restore client trust and reduce churn.
- Process improvement and cross-functional collaboration to ensure timely, accurate order fulfillment.
Project Background
- Led commercial account sales for large-scale furniture projects, coordinating operations, design, and client expectations.
- Managed residential roofing sales including inspections, product selection, and coordination with installation teams.
- Delivered high-touch luxury retail sales and merchandising for high-value product lines.
- Directed regional customer service operations for insurance and service firms, improving first-contact resolution.
- Implemented training programs and performance metrics to elevate service standards and client satisfaction.
Key Skills
- CRM systems | Sales pipeline management | Lead generation and consistent referral cultivation
- Consultative selling | Negotiation | Strategic upselling to increase average transaction value and retention
- Roofing systems knowledge | Insurance-claims liaison | Explaining technical installation methods to clients
- Team leadership | Coaching and performance management | Recruiting and mentoring sales staff
- Escalation management | Conflict resolution | Restoring client trust and reducing churn
- Process improvement | Order fulfillment coordination | Cross-functional communication with operations and design
Education
- B.S., Technology — Purdue University
Why Interview this Candidate?
A seasoned sales leader with 25+ years of cross-industry experience in commercial and residential sales, customer service, and team development. Proven track record delivering high client satisfaction (95%+), building referral pipelines, and coaching teams to exceed revenue goals. Offers hands-on roofing technical knowledge, strong escalation management, and process-improvement expertise for immediate impact on sales and service operations.
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