Redefining Customer Service in a Post-Pandemic World: Empathy, Digital Frontiers, and First Impressions
In the wake of COVID-19, customer service has transcended its traditional realms of in-person and phone interactions, embracing a significant transformation. This digital revolution has restructured our engagement with companies, compelling them to adapt swiftly. Understanding the pivotal role of customer service in this new context is crucial, especially in… Read More »Redefining Customer Service in a Post-Pandemic World: Empathy, Digital Frontiers, and First Impressions