About this Candidate
DAVRON CV: Candidate 1603390
SERVICE ACCOUNT MANAGER | HVAC SERVICE COORDINATION & WORK-ORDER MANAGEMENT
Core Expertise
- 7+ years managing HVAC and facilities service accounts, ensuring timely completion and client satisfaction.
- Coordinated work-order lifecycle: intake, vendor dispatching, pricing verification, quote submission, and completion confirmation.
- Negotiated vendor pricing and enforced not-to-exceed limits to control costs and prevent overruns.
- Communicated ETAs, status updates, and escalations to clients and site contacts to minimize downtime.
- Audited work-order systems to identify service gaps and implement process improvements for efficiency.
Project Background
- Managed service coordination across multi-site commercial and institutional facilities for routine and emergency HVAC repairs.
- Dispatched technicians and prioritized service calls based on site impact and contractual SLA requirements.
- Prepared and submitted client quotes, markups, and approval requests for repair and replacement work.
- Maintained vendor relationships and verified pricing before authorization to ensure budget compliance.
- Used multiple FM and service management platforms to track work orders, ETAs, and completion status.
Key Skills
- Facilities & FM platforms: Facilities Exchange | ServiceChannel | Corrigo | Accruent | FEXA
- Work-order & dispatch tools: OfficeTrax | FacilIT | IDS | RFS | AS400
- CRM & sales systems: Salesforce | CRM software | Storis
- Office: Microsoft Word | Excel | Outlook | PowerPoint
- Operations: Vendor negotiation | Dispatching | Scheduling | Quote preparation | SLA compliance
- Soft skills: Client communication | Multi-tasking | Time management | Leadership
Awards & Recognition
- Driver's License
- Top performer — #1 for credit applications and set record
Why Interview this Candidate?
A results-oriented service account manager with extensive HVAC coordination experience and strong vendor negotiation skills. Proficient across major FM and CRM platforms, they streamline work-order workflows and enforce cost controls. Their proven ability to manage multiple sites, communicate clear ETAs, and close quotes makes them ready to improve service delivery immediately.
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