Description
Are you ready to take the lead in supporting cutting-edge agricultural equipment across North America? We are seeking a National Technical Service Manager in Flowery Branch, GA, to join a globally recognized agricultural equipment manufacturer with over 30 years of established operations in the United States! This exciting opportunity offers the chance to lead a national technical service team, work with innovative tractor technology, and enjoy a company culture that values flexibility, employee autonomy, and professional growth without micromanagement.
Qualifications and responsibilities for this National Technical Service Manager position include:
- Minimum 5 years of hands-on field service or technical support experience with agricultural, construction, or heavy equipment; agricultural dealership experience and a strong technical background are highly preferred.
- Proven experience managing dealer/distributor service networks, with the ability to lead, train, and supervise approximately 5–7 field service and technical support employees.
- Strong knowledge of mechanical, hydraulic, and electronic control systems, including tractor loaders, implements, and auxiliary agricultural equipment.
- Ability to interpret engineering drawings, blueprints, and technical documentation, with proficiency in electronic diagnostic tools, ERP systems, and Microsoft Office; BAAN experience is beneficial.
- Oversee national technical service operations, including warranty management, dealer communications, technical training, complex troubleshooting, and customer support throughout the United States and Canada.
- Manage service budgets, cost estimates, forecasting, and KPIs while collaborating with engineering and product teams in the United States and Europe to resolve technical and product-quality issues.
- Coordinate dealer visits and provide field support as needed, with approximately 30% domestic travel and occasional international travel; this is primarily an office-based position with a Monday–Friday, 8 AM–5 PM schedule.
- Demonstrate excellent leadership, communication, and problem-solving skills; proficiency in Italian, French, or Spanish is a plus.
Salary: $85,000 - $125,000 per year, commensurate with experience. Higher compensation may be considered for exceptionally qualified candidates.
Benefits: This full-time, permanent, direct-hire position offers great benefits including medical, dental, and vision insurance through Anthem BCBS with a substantial employer contribution toward medical premiums, employee-only medical coverage costing approximately $100 per month, a 401(k) with a 5% company match after six months, three weeks of paid time off prorated during the first year, performance-based bonuses tied to KPIs and company results, a company vehicle, a company credit card, and paid business travel expenses.
DAVRON is the leading Headhunter and Executive Search firm for Engineering, Architecture, Construction and Manufacturing professionals nationwide. Our recruiters have direct communication with hiring managers allowing us to get you in front of company decision makers. You also receive one-on-one interview preparation and insider coaching from staffing experts to help you every step of the way. We want to see you thrive in challenging work environments that bring you excitement and prosperity in your career!
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Are you ready to take your career to the next level? If so, we want to hear from you! Apply today and let's explore the exciting opportunities waiting for you.
NATIONAL TECHNICAL SERVICE MANAGER | AGRICULTURAL EQUIPMENT SERVICE MANAGER | NATIONAL SERVICE MANAGER | TECHNICAL SUPPORT MANAGER | FIELD SERVICE MANAGER | DEALER SERVICE NETWORK | AGRICULTURAL TRACTORS | HEAVY EQUIPMENT | HYDRAULIC SYSTEMS | ELECTRONIC DIAGNOSTICS | ERP SYSTEMS | WARRANTY MANAGEMENT