HVAC Office Assistant/Invoicing

DAVRON CV: Candidate 1916942

HVAC OFFICE SPECIALIST | INVOICING, DISPATCH & CUSTOMER RECOVERY

Core Expertise

• Invoicing and billing administration for residential and commercial HVAC service organizations.
• ServiceTitan expertise: editing invoices, purchase orders, and customer billing records.
• Dispatching and scheduling of service technicians to ensure timely field response.
• Customer issue resolution including invoice reconciliation and warranty-related adjustments.
• Office management tasks: filing systems, vendor purchasing, KPI tracking, and clerical support.

Project Background

• Edited client invoices to resolve billing disputes and facilitate warranty flexibility without escalating.
• Coordinated technician dispatch and schedules for multiple daily service appointments.
• Managed accounts receivable tasks including invoicing, payment tracking, and collections support.
• Generated purchase orders and maintained supply records to support field operations.
• Supervised logistics communications, radio dispatching, and manual operational logs for transit workflows.

Key Skills

• ServiceTitan | QuickBooks
• CRM software | Customer relationship management
• Dispatch software | Vehicle dispatch systems
• Invoicing & Accounts Receivable
• Scheduling | Appointment coordination
• Purchase Orders | Vendor procurement | Office administration

Why Interview this Candidate?

Brings 5+ years in HVAC office roles supporting invoicing, dispatching, and customer recovery with proven ServiceTitan proficiency. Demonstrated ability to de-escalate billing disputes, adjust invoices to align with warranty considerations, and keep service teams scheduled. Ready to streamline office workflows and reduce administrative burden for a field-service organization.