About this Candidate
DAVRON CV: Candidate 1966303
HVAC SERVICE MANAGER | FIELD OPERATIONS, TECHNICIAN DEVELOPMENT & SERVICE BUSINESS GROWTH
Core Expertise
- Service operations leadership overseeing 10–12 technicians in residential and light commercial environments.
- Technician development through technical training, soft-skills coaching, and performance accountability programs.
- Operational management including scheduling, dispatch coordination, job costing, and ServiceTitan workflow optimization.
- Regulatory compliance and safety enforcement with EPA refrigeration certifications and OSHA practices.
- Customer escalation resolution and quality assurance to improve satisfaction and repeat business.
Project Background
- Scaled HVAC department into a multimillion-dollar operation through pricing strategies and cost management.
- Led residential and light commercial installations, ensuring on-time completion and code-compliant workmanship.
- Implemented ServiceTitan procedures for accurate estimates, gross margin control, and streamlined billing.
- Designed and delivered hands-on training programs to improve diagnostics, troubleshooting, and customer communication.
- Managed parts procurement, paperwork compliance, and timely system activations to reduce callbacks.
Key Skills
- ServiceTitan | Housecall Pro | Job costing & pricing strategies
- EPA Refrigeration Certifications | EPA 608 | EPA Universal refrigerant handling
- OSHA 10 & OSHA 30 | Safety program enforcement
- Technician mentoring | Scheduling strategies | Dispatch coordination and performance tracking
- Residential HVAC installation & service | Gas piping & ductwork sizing
- Estimating and pricing | Customer communication | Complaint resolution and follow-up
Awards & Recognition
- EPA Universal refrigerant certification and EPA 608 technician credential for compliant refrigerant handling and recovery.
- OSHA 30 and OSHA 10 safety certifications supporting jobsite hazard recognition, compliance, and safety program leadership.
- Journeyman sheet metal and gas fitting credentials demonstrating qualification for ductwork fabrication and gas piping work.
Why Interview this Candidate?
They are an experienced HVAC service manager with over 15 years in residential and light commercial HVAC, including five years in leadership. They scaled a service division to $3M through pricing, job costing, and technician development, improving margins and operational efficiency. Proficient with ServiceTitan and EPA/OSHA compliance, they combine hands-on technical expertise with proven team leadership to reduce callbacks and elevate customer satisfaction. Ready to step into a leadership role and deliver immediate operational impact.
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