About this Candidate
DAVRON CV: Candidate 1976447
SALES & CUSTOMER ACCOUNT SPECIALIST | QUOTES, ORDER MANAGEMENT & LOGISTICS
Core Expertise
- Customer-facing sales and account management supporting retail and contractor/pro accounts.
- Prepared accurate quotes, estimates, and proposals for residential and commercial projects.
- Coordinated deliveries, driver routes, installations, and logistics to ensure on-time fulfillment.
- Exceeded sales goals; generated over $1M in appliance revenue in a single year.
- Processed orders and maintained customer information using P21 ERP and Salesforce CRM.
- Led store operations and coached staff, improving service consistency and team performance.
Project Background
- Supported homeowners, contractors, and business customers with appliance selection and technical guidance.
- Managed end-to-end order lifecycle from quoting to invoicing, installation scheduling, and delivery.
- Collaborated with fabricators and supplier partners to coordinate custom orders and production timelines.
- Implemented upsell strategies including protection plans, financing, and accessory packages to increase attach rates.
- Maintained showroom presentations, merchandise organization, and safe operation of material handling equipment.
Key Skills
- P21 ERP | Salesforce CRM | QuickBooks | Microsoft Office (Excel, Word, Outlook)
- Quote & estimate preparation | Proposal generation
- Order processing | Logistics coordination | Delivery scheduling
- Customer relationship management | Upselling & cross-selling
- Sales performance tracking | KPI reporting
- Forklift operation | Order picker and material handling equipment
- Adobe Photoshop | Adobe Illustrator
Education
- B.S., Computer Science — Johnson & Wales University
Awards & Recognition
- Forklift certification
- Valid driver's license
Why Interview this Candidate?
A seasoned sales and administrative professional with 10+ years of customer-facing experience and a proven track record exceeding sales targets. Brings measurable results, including $1M+ in annual appliance sales, strong contractor account management, and hands-on order-to-delivery coordination. Proficient with P21 ERP, Salesforce, QuickBooks, and standard office tools; ready to transition into an office-based coordinator role and quickly master industry-specific product knowledge.
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