About this Candidate
DAVRON CV: Candidate 3811555
OPERATIONS & SERVICE COORDINATOR | DISPATCH, ESTIMATING & SAP/CRM ADMIN
Core Expertise
- Operations coordination across field service, maintenance scheduling, invoicing, and vendor management.
- Dispatching and work-order management for crews, vehicles, and equipment across multi-site operations.
- Preventive maintenance tracking, parts-room control, purchase requisitions, and subcontractor coordination.
- Customer liaison and RMA/returns support with emphasis on communication and timely issue resolution.
- Process improvement and data-driven reporting using SAP, Salesforce, Excel, and CRM platforms.
Project Background
- Coordinated scheduling, dispatch, and service logistics for installation and repair projects across sectors.
- Managed vendor invoices, purchase orders, billing, payroll support, and work-order utilization reporting.
- Prepared estimates, inspected job sites, and supported change orders for remodeling and installation projects.
- Maintained customer master data, RMA processes, and sales-support workflows in SAP and CRM systems.
- Delivered detailed reporting and process recommendations to improve accuracy and reduce operational delays.
Key Skills
- SAP | Salesforce | CRM databases | Microsoft Excel
- Operations coordination & dispatch
- Work order management | Preventive maintenance
- Vendor invoicing | Purchase requisitions | PO follow-up
- Estimating & jobsite inspections
- Data analysis & reporting | Microsoft Access
- Customer liaison | RMA & returns processes
- Process improvement & cross-functional communication
Education
- B.S., Business Administration (Management) — Salem State College
Why Interview this Candidate?
Seasoned operations support specialist with two decades of experience coordinating service delivery, estimating, inventory, and vendor invoicing across equipment, medical, construction, and financial sectors. Demonstrates strong SAP/CRM proficiency, accurate reporting, and measurable process improvements that reduce delays and improve billing accuracy. Effective communicator and problem-solver who establishes reliable operating practices for growing teams and complex field operations.
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