Managing Director

DAVRON CV: Candidate 3823191

CUSTOMER SUCCESS & SALES LEADER | PRECISION METAL MANUFACTURING | STRATEGIC ACCOUNT MANAGEMENT

Core Expertise

• Building executive customer relationships to resolve business-critical escalations and preserve long-term revenue
• Managing strategic accounts and portfolios, including oversight of a $10M customer book and 2,500+ accounts
• Leading cross-functional sales and service teams with emphasis on coaching, accountability, and employee retention
• Negotiating vendor partnerships to secure manufacturing capacity while minimizing upfront capital expenditures
• Applying deep manufacturing knowledge across chemical etching, laser cutting, implantables, and precision metal components

Project Background

• Expanded production capacity by arranging five industrial laser systems installed without upfront equipment payments
• Directed customer-facing operations supporting medical device, semiconductor, and circuit board markets with strict quality requirements
• Resolved critical escalations through direct executive engagement, improving customer satisfaction and protecting key accounts
• Developed employee training exposing teams to customer operations, reducing service failures and improving retention
• Managed sales and service integration across multiple divisions to streamline workflows and drive operational excellence

Key Skills

• Customer Success | Strategic Account Management | Customer Retention | Escalation Resolution
• Sales Leadership | Business Development | Negotiation | Cross-Functional Leadership
• Operations Management | Capacity Planning | Vendor Negotiation | Operational Excellence
• Precision manufacturing processes | Chemical etching, laser cutting, implantables, RFID shielding, circuit board components
• Leadership & Coaching | Employee Development | Hands-on mentoring to improve performance and retention

Education

• B.A., Long Island University

Awards & Recognition

• ITAR Certification (International Traffic in Arms Regulations)

Why Interview this Candidate?

They are a customer-centric executive with 25 years' experience in precision metal manufacturing and customer success. They have managed a $10M portfolio and 2,500+ accounts, led teams across sales and service, and negotiated vendor partnerships that added substantial capacity without multimillion-dollar capex. Their hands-on leadership, direct customer engagement, and proven record of retention and escalation resolution position them to deliver immediate impact in customer service or sales leadership roles.