HVAC Service Technician

DAVRON CV: Candidate 1966923

HVAC SERVICE TECHNICIAN | NATE-CERTIFIED | DIAGNOSTICS, MAINTENANCE & REPAIRS

Core Expertise

• Diagnosing complex HVAC system faults across air conditioners, heat pumps, furnaces, mini‑splits, and inverters.
• Performing preventative maintenance, replacing defective parts, and restoring system performance on service calls.
• Ensuring compliance with industry standards, EPA regulations, and local building codes during service and installations.
• Using ServiceTitan CRM for dispatch, work orders, documentation, and customer communication.
• Recommending system enhancements and replacements to improve efficiency, reliability, and customer satisfaction.

Project Background

• Serviced residential and light-commercial HVAC systems for a regional service provider, handling routine and emergency calls.
• Performed brazing, component replacement, and installations across split systems, heat pumps, dual fuel systems, and mini‑splits.
• Managed inventory, parts procurement, and preventive maintenance scheduling to minimize downtime and repeat visits.
• Used ServiceTitan and CRM tools to log issues, update customers, and close tickets efficiently.
• Supported account retention and growth in prior sales roles by resolving service bottlenecks and cross-selling.

Key Skills

• ServiceTitan | Pivotal CRM | Work order and dispatch management
• HVAC diagnostics | Troubleshooting | Preventive maintenance procedures and testing
• Refrigeration skills | Brazing | Component replacement and system repairs
• Air conditioners | Heat pumps | Furnaces | Mini‑splits | Dual fuel systems
• Customer relationship management | Account retention | Cross-selling and communication
• Inventory management | Parts procurement | Parts replacement workflow

Education

• B.A., Communications — Elmhurst College

Awards & Recognition

• NATE Certification
• EPA Core I & II Certification

Why Interview this Candidate?

A NATE-certified HVAC technician with nearly four years of hands-on field experience diagnosing, repairing, and maintaining residential and light-commercial systems. Proficient with ServiceTitan CRM, brazing, and preventive maintenance; prior account-management experience delivered measurable retention and cross-sell results. Ready to apply technical expertise and customer-focused service to a stable, long-term field role.