About this Candidate
DAVRON CV: Candidate 1874478
WARRANTY & SERVICE OPERATIONS LEAD | COMMERCIAL HVAC | TECHNICIAN DEVELOPMENT
Core Expertise
- Warranty program development and analytics to identify root causes and reduce callbacks.
- Technical leadership for commercial, industrial, institutional, and residential HVAC systems.
- Designing and delivering field technician training programs informed by warranty trends.
- Complex system diagnostics across VRF, chillers, hydronics, VFDs, and refrigeration.
- Cross-functional liaison between customers, field teams, and equipment manufacturers.
Project Background
- Led warranty operations that cut company warranty costs by more than 60%.
- Scaled service operations during 300% organizational growth while maintaining service quality.
- Implemented warranty-data workflows using ServiceTitan to drive continuous improvement.
- Developed technician curricula and hands-on labs to close skill gaps and reduce callbacks.
- Advised management on equipment selection, post-installation performance, and quality control.
Key Skills
- ServiceTitan | Warranty analytics | Field reporting
- HVAC systems: VRF | Chillers | Hydronic heating | Commercial refrigeration
- Controls & commissioning: Honeywell Controls | VFDs | System diagnostics
- Technician training | Curriculum development | Mentoring
- Warranty program design | Root cause analysis | Quality assurance
- Logistics & transport planning | Operational efficiency | Regulatory compliance
Education
- Certificate, Heating, Air Conditioning, Ventilation & Refrigeration Technology — Technical trade institute
Awards & Recognition
- Aerco Boiler Certified Technician
- Honeywell Controls trainer designation
Why Interview this Candidate?
A seasoned HVAC warranty and service operations leader with nearly two decades of commercial and residential technical experience. Proven track record reducing warranty costs over 60%, scaling service teams during rapid growth, and developing technician programs that lower callbacks and improve customer satisfaction.
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