HVAC Operations Manager / Service Operations Leader

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Candidate No.
1966221

About this Candidate

DAVRON CV: Candidate 1966221

HVAC OPERATIONS & SERVICE MANAGER | PREVENTIVE MAINTENANCE | TEAM LEADERSHIP

Core Expertise

  • HVAC operations and service management across residential, commercial, industrial, and government sectors.
  • Leading and mentoring large technician teams up to 150 with hiring and performance oversight.
  • Designing and executing preventive maintenance programs using CMMS to maximize equipment uptime.
  • Ensuring safety and regulatory compliance including OSHA and EPA Section 608 requirements.
  • Managing warranty and field-service operations with focus on dispatch, scheduling, and KPIs.

Project Background

  • Managed field service and installation programs for residential and light commercial HVAC portfolios.
  • Directed mission-critical maintenance operations for large-scale industrial and government facilities.
  • Implemented preventive maintenance schedules and work-order workflows in CMMS (Maximo) for reliability.
  • Led large-scale technician mobilization and training programs including ride-alongs and technical coaching.
  • Reduced service callbacks and improved customer satisfaction through process improvements and accountability.

Key Skills

  • HVAC systems troubleshooting | refrigeration diagnostics | electrical and mechanical repairs
  • Preventive maintenance programs | CMMS (Maximo) | work order management
  • Team leadership | technician training | performance coaching
  • Safety & compliance | OSHA | EPA Section 608
  • Warranty & service management | dispatch and scheduling optimization
  • Refrigerants: R454B | R32 | refrigerant recovery and recycling
  • Vent hood inspection certification | Ansul & Kidde

Education

  • EPA HVAC Proctor — ESCO Institute
  • HVAC — Baron Institute of Technology
  • HVAC Training — U.S. Army Ordnance Center & School

Awards & Recognition

  • NATE Certified (North American Technician Excellence)
  • EPA Section 608 Universal Certification
  • Authorized EPA Section 608 Proctor — ESCO Institute

Why Interview this Candidate?

They bring 30+ years leading HVAC operations, preventive maintenance, and large technician teams with measurable results: sustained 95% customer satisfaction and a 99% reduction in callbacks. Certified in NATE and EPA 608 with deep CMMS, safety compliance, and warranty-service experience, they excel at improving service reliability and technician performance. Ideal for a service-operations or warranty-management role needing disciplined leadership and immediate operational impact.

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