About this Candidate
DAVRON CV: Candidate 1498409
HVAC SERVICE & INSTALLATION MANAGER | DIAGNOSTICS, REFRIGERATION & CREW LEADERSHIP
Core Expertise
- Multi-crew service leadership with experience scheduling, coaching, and evaluating field technicians.
- Residential HVAC diagnostics and airflow troubleshooting, including refrigeration repair and equipment replacement.
- Performance management using ServiceTitan reports to improve productivity, profitability, and technician utilization.
- Materials planning and inventory control to maximize first-time fix rates and reduce emergency trips.
- Budget development and P&L oversight for service operations, aligned with operational goals.
Project Background
- Managed service operations across residential new construction and occupied homes with warranty work.
- Reviewed installation quality and corrected airflow or refrigeration issues to ensure customer satisfaction.
- Implemented technician coaching programs and hands-on training to raise diagnostic capabilities.
- Coordinated manpower, scheduling, and parts procurement to support multiple crews simultaneously.
- Maintained documentation standards and warranty records for claims, credits, and regulatory compliance.
Key Skills
- ServiceTitan | Microsoft Excel | Word
- HVAC diagnostics | Refrigeration repair | Airflow balancing
- Crew leadership | Technician coaching | Performance evaluations
- Warranty management | Installation quality reviews
- Budgeting | Inventory & materials planning | Parts procurement
- Customer service recovery | Complaint resolution | Relationship management
Education
- HVAC Certificate — American School of Technology
Awards & Recognition
- EPA 608 and 410A refrigerant certifications
Why Interview this Candidate?
A seasoned HVAC leader with 21 years of hands-on field experience and approximately six years managing multi-crew operations. Brings a strong technical foundation in diagnostics, refrigeration, and airflow combined with data-driven performance management and technician development. Proven to resolve installation issues, improve first-time fix rates, and manage budgets while maintaining positive customer relationships. Recommended for interview to assess fit for service or installation management roles.
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