About this Candidate
DAVRON CV: Candidate 3811971
CUSTOMER SERVICE & OPERATIONS SPECIALIST | ORDER MANAGEMENT, SHIPMENT COORDINATION & TALENT SUPPORT
Core Expertise
- End-to-end order management including entry, editing, expediting, and pricing discrepancy resolution.
- Shipment coordination: preparing orders, building truckloads, assigning carriers, and liaising with distribution centers.
- Customer complaint resolution using sound judgment to restore satisfaction and retain accounts.
- Talent sourcing and screening with requisition maintenance and candidate pipeline management.
- Front-desk and administrative operations including appointment scheduling and intake coordination.
Project Background
- Managed high-volume order flows and expedited shipments to meet tight delivery schedules.
- Resolved pricing discrepancies and billing issues to reduce order rework and delivery delays.
- Coordinated cross-functional communication between sales, distribution centers, and carriers for on-time delivery.
- Built candidate pipelines and handled interview scheduling, applicant screening, and offer logistics.
- Operated in fast-paced distribution settings handling loading, sorting, and quality checks for packages.
Key Skills
- Salesforce | CRM systems | Accurate data entry | Microsoft Word & Outlook
- Order management expertise including order entry and pricing discrepancy resolution
- Shipment coordination including carrier assignment and distribution center liaison
- ATS management | Candidate sourcing and screening | Interview coordination
- Customer service excellence | Complaint resolution | Cross-functional collaboration across teams
Education
- Enrolled in education program — Western Governors University
- Some college coursework — Owens Community College
Awards & Recognition
- Ranked in top 5% of department for customer satisfaction (2025 performance review)
Why Interview this Candidate?
They bring more than four years of customer service experience in glass manufacturing and related support roles, specializing in order management and shipment coordination. Demonstrated strengths include pricing discrepancy resolution, CRM workflow management, and high customer satisfaction results. Combined recruiting and administrative experience enables efficient cross-functional communication and immediate operational contribution.
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