Customer Service Manager

  • by
Location
Candidate No.
1963652

About this Candidate

DAVRON CV: Candidate 1963652

MANUFACTURING OPERATIONS LEADER | ERP, NPI, WELDING METALLURGY & SUPPLY CHAIN

Core Expertise

  • Manufacturing operations leadership across precision and defense environments, driving operational excellence and customer satisfaction.
  • ERP-driven order management improving accuracy and on-time delivery through cross-functional coordination.
  • Continuous improvement and Lean manufacturing practitioner implementing process changes to boost throughput and quality.
  • Welding metallurgy, fabrication processes, and automation deployment including robotics and orbital/high-purity welding.
  • New product introduction and factory build-out experience with US–Asia supply chain coordination.

Project Background

  • Built a precision manufacturing facility from the ground up supporting semiconductor equipment production and NPI transitions.
  • Facilitated ISO 9001 certification and established quality management systems for regulated manufacturing environments.
  • Implemented automation and robotics in welding operations to increase consistency, throughput, and process control.
  • Led cross-functional teams including Planning, Purchasing, Production, Quality, Shipping and Sales to meet customer commitments.
  • Managed order accuracy, KPIs, and customer communications using SAP, Microsoft Dynamics, and JobBOSS ERP platforms.

Key Skills

  • ERP systems expertise, including SAP, Microsoft Dynamics, and JobBOSS for order and production management
  • Lean manufacturing and continuous improvement practitioner driving Kaizen events and process standardization
  • Welding metallurgy specialist with experience in orbital, high-purity welds and welding automation deployment
  • New product introduction and factory build-out experience enabling smooth NPI transitions and production ramp
  • Quality management with ISO 9001 focus, corrective actions, and supplier quality coordination
  • Supply chain logistics and procurement across US–Asia networks supporting timely material flow and cost control
  • Order management and customer service expertise focused on on-time delivery and account retention
  • Team leadership, training, coaching, and talent development to build high-performing operations teams

Education

  • B.S., Industrial Engineering — California State University, Long Beach
  • A.S., Materials Science/Metallurgy — El Camino College

Awards & Recognition

  • OSHA 10 general industry safety certification for shop-floor and EHS compliance
  • Maintained active security clearance supporting defense manufacturing and controlled-access programs

Why Interview this Candidate?

A seasoned manufacturing operations leader with 15+ years driving ERP-based order accuracy, NPI, and welding automation in precision industries. They combine hands-on process engineering and welding metallurgy expertise with proven supply chain and quality management experience, including ISO 9001 facilitation. Strong track record building factories, leading cross-functional teams, and improving throughput and customer satisfaction—ready to deliver immediate operational impact.

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