About this Candidate
DAVRON CV: Candidate 1962875
CUSTOMER SERVICE & OPERATIONS LEADER | ORDER MANAGEMENT, ERP-DRIVEN SERVICE DELIVERY
Core Expertise
- End-to-end order and service lifecycle management for repair, calibration, and spare parts.
- ERP and CRM optimization using SAP, Oracle, and Salesforce to streamline operations.
- Team leadership: recruiting, training, coaching, and developing customer service staff.
- Cross-functional coordination with sales, production, quality, shipping, and finance to resolve issues.
- KPI-driven process improvements to accelerate response times and enhance customer satisfaction.
Project Background
- Managed service orders including quotes, purchase orders, RMAs, and spare parts logistics.
- Coordinated customer demand and incoming materials for calibration and repair services.
- Partnered with regional managers to forecast workloads and optimize scheduling and resource allocation.
- Led high-value account management with contract, pricing, and compliance oversight across products.
- Implemented process improvements and reporting to increase operational efficiency and accuracy.
Key Skills
- SAP | Oracle | Salesforce Lightning
- Order & Service Lifecycle Management
- Customer Relationship Management | Account Management
- KPI Tracking | Data Analysis | Performance Reporting
- Cross-functional Collaboration | Stakeholder Management
- Process Improvement | SOP Development | Escalation Management
- Microsoft Excel | Visio | PowerPoint
Education
- B.A., Business Administration — University of Washington
Why Interview this Candidate?
They are a results-driven customer service and operations professional with 10+ years supporting technical and manufacturing environments. Proven track record leading service order operations, optimizing ERP/CRM workflows, and implementing KPI-driven improvements that accelerate response times and improve satisfaction. Strong cross-functional collaborator who develops teams and drives operational excellence.
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