Service Coordinator

DAVRON CV: Candidate 1919776

SERVICE COORDINATOR | FIELD SERVICE SCHEDULING, BILLING & PROCESS IMPROVEMENT

Core Expertise

• Field service scheduling and dispatch for teams of 12–15 engineers with on-time coordination
• Billing validation and invoice preparation by reconciling service reports, purchase orders, and change orders
• CRM and service-ticket management using Salesforce and ServiceMax for quoting and ticket workflows
• Process improvement and documentation including development of comprehensive standard operating procedures
• Parts, RMA, and inventory coordination to ensure field engineer equipment and part availability

Project Background

• Increased first-visit completion from 65% to 90% by optimizing technician scheduling and preparation
• Designed and maintained Excel billing databases and part-order logs used for key-account reporting
• Led overhaul of RMA workflows to reduce administrative turnaround and improve parts tracking
• Trained and mentored local and national service coordinators; standardized procedures and onboarding materials
• Supported multiple departmental relocations by identifying critical operational needs and enabling smooth transitions

Key Skills

• Salesforce | ServiceMax | CRM ticketing, quoting, and service workflow management
• Advanced Excel (VLOOKUP, pivot tables, reporting) for billing, parts tracking, and analysis
• Scheduling & dispatch optimization | Technician coordination | Work order management
• Invoicing, PO reconciliation, billing dispute resolution, and accounts coordination
• Process documentation | SOP development | Training materials and onboarding
• PowerPoint presentations for sales and executive updates and stakeholder communications
• FeneVision | UNIX order-entry systems | experience with legacy ERP/order databases

Education

• Associate coursework in Business Management — Tarrant County Community College (incomplete)
• Coursework in Marine Biology and Marine Fisheries — A&M University at Galveston
• High School Diploma or GED

Awards & Recognition

• CPR Certification
• Valid driver's license
• Participant in multiple Green Belt process-improvement projects

Why Interview this Candidate?

Experienced service coordinator with a decade-plus background in field service operations, billing reconciliation, and CRM-driven workflows. Demonstrated ability to document processes, train national teams, and deliver measurable results such as boosting first-visit completion to 90%. Proficient with Salesforce/ServiceMax and advanced Excel; ready to reduce billing errors and improve technician efficiency immediately.