Description
Join an innovative, fast-growing technology company in Rochester, NY as a Technical Support Specialist! This is your chance to build a long-term career with a cutting-edge software developer that has been a trusted leader in earthwork and trench takeoff solutions for over 35 years. You’ll work with a unique 3D CAD-based platform used by contractors and estimators to manage grading, paving, and site prep costs. If you’re passionate about tech, construction, and problem-solving, this is the career move you’ve been waiting for!
Qualifications and responsibilities for this Technical Support Specialist position include:
- Bachelor’s degree in Mechanical or Civil Engineering or a related STEM field
- Ability to read CAD/blueprints and understand technical drawings
- Provide phone, email, and remote support for CAD and PDF-based takeoff software
- Train users on software functionality through Microsoft Teams and in-person sessions
- Collaborate across teams to ensure a seamless customer experience and successful feature rollouts
- Demonstrate strong communication skills and an eagerness to help and teach others
- Interest in the construction industry and a desire to support clients with real-time, practical solutions
- Participate in an on-call rotation (email only, no phone) with overtime pay
Salary: $65,000 - $80,000 per year, commensurate with experience.
Benefits: This full-time, permanent, direct-hire position offers great benefits including full medical coverage with optional upgrades, dental and vision insurance, 20 days PTO starting January 1st, and a 401(k) with up to 10% annual employer contribution. Company also covers your cell phone.
DAVRON is the leading Headhunter and Executive Search firm for Engineering, Architecture, Construction and Manufacturing professionals nationwide. Our recruiters have direct communication with hiring managers allowing us to get you in front of company decision makers. You also receive one-on-one interview preparation and insider coaching from staffing experts to help you every step of the way. We want to see you thrive in challenging work environments that bring you excitement and prosperity in your career!
Apply Now!
Are you ready to take the next step in your career and thrive in a challenging work environment? If so, apply today and let's see where this opportunity can take you!
TECHNICAL SUPPORT SPECIALIST | SOFTWARE SUPPORT | ENGINEERING DEGREE | CAD | 3D MODELING | CONSTRUCTION TECHNOLOGY | CUSTOMER TRAINING | CIVIL ENGINEERING | MECHANICAL ENGINEERING | GPS MACHINE CONTROL | SALESFORCE | TECHNICAL APTITUDE